|Terms and Conditions
All orders are sent by Royal Mail. If you would like an order to be delivered outside the UK please contact us. If you would like your order to be sent by Special Delivery or any other service please contact us to discuss this.
Your order will be delivered to the address specified when the order was placed. We cannot deliver items within the same order to multiple addresses.
We aim to dispatch your order within 5 working days and will inform you if there is a delay. Whilst the majority of orders that we send to UK addresses are received within 2 days, Royal Mail unfortunately does not guarantee that this will always be the case.
Please contact us if you are not entirely satisfied with our products or our service, so that we can rectify any problems.
In the unlikely event that an item you have ordered is unavailable you will be informed and given the option to change your order. If you do not wish to change your order, a refund will be given for the unavailable item/s.
If any items arrive damaged you must inform us on the day they arrive and return them to us within 7 days of delivery. A replacement or full refund will be given for the damaged items. For all returns on unwanted goods that are personalised to customers specification, there is a £5 surcharge per item.
Whilst we endeavour to keep the information and products on this website up-to-date and correct, we make no warranties about the accuracy, reliability, suitability or availability of information and products on this website. All items are for decorative purposes only and should not be treated as toys. Therefore products should not be given to babies or children.
PLEASE SEND ANY PERSONALISATION/COLOUR DETAILS ETC IN THE PERSONALISATION TEXT BOX SECTION WHEN YOU PURCHASE. PLEASE MAKE SURE THE ITEM IS AVAILABLE IN THE COLOUR YOU REQUIRE BEFORE YOU PURCHASE…PLEASE ALSO MAKE CLEAR AND DOUBLE CHECK THE TEXT THAT YOU SEND AS WE CAN NOT BE HELD RESPONSIBLE FOR ANY TYPO'S / SPELLING MISTAKES THAT WE ARE SENT.. THE WORDING THAT YOU RECIEVE WILL BE EXACTLY AS YOU HAVE SENT IT TO US.
SHOULD WE NOT RECIEVE ANY PERSONALISATION DETAILS AT THE TIME OF YOUR PURCHASE THE ITEMS WILL BE SENT WITH NO PERSONALISATION AS WE WILL ASSUME THAT YOU WISH TO HAVE THE ITEM WITHOUT THIS.
If you have any concerns please do not hesitate to contact us